Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unused, undamaged, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at sales@autoerra.com or by phone at +1 (310) 270-1535.
Returns must be sent to the following address after approval:
Autoerra Returns
11417 Irving Park Rd (IL-19)
Franklin Park, Chicago, IL 60131-3882
United States
If your return is accepted, we will provide a prepaid return shipping label along with instructions on how and where to send your package.
Items returned without prior authorization will not be accepted.
For any return-related questions, you can always reach us at sales@autoerra.com.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and make it right as quickly as possible.
Exceptions / Non-Returnable Items
Certain items are non-returnable, including but not limited to:
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Custom-made or personalized products (including engraved or 3D personalized items)
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Perishable goods (such as food, flowers, or plants)
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Personal care items
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Hazardous materials, flammable liquids, or gases
Additionally, sale items and gift cards are non-refundable.
Personalized or custom-made products are final sale and cannot be returned or refunded unless they arrive defective or damaged.
If you have questions about whether your item qualifies for a return, please contact us before placing your order.
Exchanges
The fastest way to receive a different item is to return your original item.
Once the return is approved, you may place a new order for the desired product.
European Union – 14 Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must be unused, in original condition, and in their original packaging, with proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at sales@autoerra.com